Privacy Policy

BisGro Consulting Pty Ltd deals with your personal information in accordance with the Privacy Act 1988 (Cth) (“the Act”) and the Australian Privacy Principles (APPs) set out in the Act. The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at

Furthermore, we are bound by the Code of Ethics of CPA Australia and requirements of the Tax Practitioners Board.

What Personal Information Do We Collect?

Personal information is defined in the Act as information or an opinion that identifies an individual. Personal information we may collect and hold, varies depending on the nature of our relationship with you. Examples of such personal information include:

  • Names, addresses, phone numbers, facsimile numbers, email addresses, and social media contact details;
  • Browsing history on our website;
  • Records of your communications with us;
  • Identification information from documents such as passport, driver’s licence, company documents, ASIC and ABR records;
  • Tax file numbers;
  • Financial information such as income and expenses, invoices, budgets and cash flow forecasts, credit card and bank account statements, wages and payroll records, superannuation, tax depreciation schedules; shareholding details and relationships to other entities;
  • Business Plans, Project Plans, R&D Plans, designs, patents and other relevant reports; and
  • Employee and contractor records that may also include sensitive information.

At times we may collect personal information of a sensitive nature, as defined in the Act to include (but not limited to) information or opinion regarding: an individual’s racial or ethnic origin, criminal history, and membership of a professional or trade association or trade union.

Why Do We Collect and Hold Personal Information?

We collect and hold your personal information to:

  • Communicate with you regarding your enquiry, or use of our website and services;
  • Perform services for you where relevant;
  • Comply with our obligations under the law in terms of record keeping;
  • Provide information relevant to you;
  • Provide information to third parties as authorised or required by law or to adhere to professional standards requirements.

We collect your personal information for the primary purpose of providing our services to you. We may also use your personal information for secondary purposes closely related to the primary purpose, subject to circumstances where you would reasonably expect such use or disclosure.

When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Moreover, we may only use your sensitive information subject to the following:

  • For the primary purpose for which it was obtained;
  • For a secondary purpose that is directly related to the primary purpose;
  • With your consent; or
  • Where required or authorised by law.

How Do We Collect Personal Information?

Generally, we collect your personal information directly from you, including when you use our website or when you contact us via telephone or email. Where reasonable and practicable to do so, we will collect your personal information only from you. In some circumstances, however, we may be provided with personal information by third parties such as accountants, lawyers, patent attorneys and other contractors. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Our website may use Internet cookies and mobile identifiers to enhance site functionality but does not use non-essential tracking cookies. A cookie is information that a web server sends to your browser, which is then stored on your device by your web browser.  Cookies can help to identify you when you revisit our site and provide details about your use of our website. These digital identifiers are automatically stored on your computer however, you can turn them off or delete these at any time in your website browser settings or mobile device settings, although this may hinder your experience visiting our website.

Disclosure of Personal Information

Your personal information may be disclosed to another party under the following circumstances:

  • You have provided your consent to the use or disclosure;
  • Third parties as part of our client engagement agreements and when reasonably necessary to provide delivery of our services;
  • To perform services for you requiring disclosure to government bodies, agencies, regulatory bodies or authorities;
  • To adhere to professional standards of CPA Australia and requirements of the Tax Practitioners Board; and
  • To act in accordance with legal requirements such as legislation, a Court subpoena, or warrant.

By providing us with your personal information, you consent to the terms of this Privacy Policy including circumstances for disclosure. Where we disclose your personal information to third parties, we will request that your personal information is handled in a manner consistent with this Policy.

If you do not want your personal information to be disclosed, please contact BisGro Consulting Pty Ltd in writing at: or PO Box 475, Kew, Victoria, Australia, 3101. Provided the disclosure is not required by law, we will endeavour to assist you.

Storage and Security

BisGro Consulting Pty Ltd is committed to safeguarding and securing the privacy of your personal information. We have established appropriate physical, electronic, and managerial procedures to ensure your personal and sensitive information is stored in a manner that reasonably protects it from misuse, interference, loss, unauthorised access, modification, and disclosure.

We cannot guarantee the security of information that is transmitted and exchanged between us. We take suitable actions to safeguard against unauthorised access and disclosure of your personal information however, we effectively minimise risks rather than guarantee your personal information will not be compromised.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. Although personal information may be stored in client files that are retained by us for a minimum of 7 years.

Access To Your Personal Information

You may access the personal information we hold about you and update and/or correct it, subject to certain exceptions.

BisGro Consulting Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information, we may require identification from you before releasing the requested information.

Except where we are permitted or required by law to withhold your personal information, you have the right to access it. To request access, revision, or deletion of your personal information, please advise us in writing and send to: or PO Box 475, Kew, Victoria, Australia, 3101.

Maintaining The Quality of Your Personal Information

It is an important to us that your personal information is up to date. We take reasonable steps to make sure that your personal information is accurate, relevant, complete, and up to date. If you believe that your personal information that we hold is not current or is inaccurate, irrelevant, or incomplete, then please advise us as soon as practicable. We can then review and appropriately update our records to ensure we can continue to provide quality services to you.

Policy Updates

We may change this Privacy Policy in the future at our discretion. Any updates to our Privacy Policy will be available on our website and effective immediately. Please revisit our website from time to time to view a current version of our Privacy Policy.

Privacy Policy Enquiries and Complaints

We welcome your feedback so if you have any queries or complaints about our Privacy Policy, please send us written notification to or PO Box 475, Kew, Victoria, Australia, 3101. We will endeavour to respond to you as soon as possible.